Family Practice Center in McAllen, Texas

Although I was happy at the care and attention I received from my assigned doctor, (when I finally got to him) it was the front office staff and the long waits to see my doctor that finally led me to make a decision to find a new clinic. I treated there for almost a year so I gave it ample time to see if things progressed but they didn't. There is just too much going on and a big lack in communication. In my time there they lost my new insurance information twice, which caused there to be a lapse in my treatment. Every time I tried to straighten it out, the front office staff treated me like I was annoying them and they couldn't be bothered. The wait times were never less than 2 hours and upwards of 4 hours. Many times I would show up fasting and wouldn't have blood drawn until after 10am and at least twice until almost noon. I also had such a hard time obtaining my medical records. They tried to tell me that the if the doctor didn't approve my request, they couldn't give me a copy. I believe the HIPAA laws say different. The last straw for me came when my doctor asked me to come in when I was experiencing certain symptoms. His instructions where to go in and ask to speak to him immediately because he wanted to see first hand what was going on. I did just as he asked but the front office staff told me I had to wait like I was a walk in. I explained to them what the doctor asked me to do and they flat out refused to even let the doctor know I was there. It was about 11am, so I signed in and waited and right at noon they said I had to wait to see the doctor after lunch. I asked if they told him I was there and they said he was too busy and couldn't be bothered. I said okay, and told them I was going to home to lay down and be back before lunchtime was over but they told me if I left, I would lose my place on the list and have to sign in again as a walk in! The doctor was trying to diagnose heart condition and they didn't even care enough to verify with him what they should do. I ended up finding another doctor and finally got the attention my condition required. I am not an unfair person, I brought up my complaints and concerns to management but it always went on deaf ears. Nothing was ever done. I even voiced my concerns to my doctor, who wasn't Dr. Sanchez, (which I never saw) and he said he was also frustrated with the lack of concern for the patients when it came to the supporting staff. Later on that year, the doctor that was treating me left this practice.

Literally got here at 945 for my appointment. It's now 1231. Still waiting. This is worse than the VA. Find a different doctors office.